How can we help?

How this help site is organised so you find answers fast.

Create your business, confirm your email or phone, and sign in safely.

Work through the first-time checklist—shop, products, payments, and staff.

Add items to the cart, fix quantities, take payment, and hand over a receipt.

Pause a checkout when the customer steps away—open it again from Held sales.

Who may process a return, what happens to stock, and how your shop rules apply.

Use a scanner like a keyboard, search by name, and filter by category on the POS.

Build a product list you can trust—codes, stock counts, sizes/colours, and low-stock signals.

Who sees which screens—cashiers on the till, managers on settings and money.

Adding more shops under one VentraPOS business—stock, prices, and what to watch for.

Trials, renewals, paying through Paystack, and what to do if something looks wrong.

See sales, record expenses, and use exports or scheduled summaries for your books.

Record money out-of-pocket, match the cash drawer to sales, and catch mistakes early.

Strong habits for passwords, staff accounts, shared computers, and billing details.

Quick checks when checkout is slow, the page looks stuck, or data looks out of date.