Troubleshooting stalled sales or missing sync

Internet. POS needs a working connection for most actions. Try opening another website on the same device. If Wi‑Fi is weak, move closer to the router or switch to mobile data if allowed.
Hard refresh. On a computer, press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to reload and skip an old cached copy of the page.
Session / login. If you were logged in a long time or the tab sat open overnight, sign out and sign in again—saved progress in wizards or cart can act odd when the session expired quietly.
Clock and date. Wrong device time can make “today’s” sales look wrong. Set the phone/PC date and time to automatic.
Contacting support. Send a screenshot, what you clicked, and roughly when it happened. If support asks for a sale or record ID, copy it from the screen or export if your role allows—details speed up help.