Returns and refunds

Returns depend on your shop’s policy plus what your VentraPOS setup allows.

1. Often only supervisors or managers can refund—ask the owner how your business set roles.
2. If possible, open the original sale and process the return against it. If not, record which product, quantity, and how the customer paid (cash, MoMo, card) so finance can trace it later.
3. Check whether returning stock adds quantity back to the shelf—some goods (opened, food, personalised items) might be non-returnable to stock.
4. If the screen will not complete the return (missing sale, broken link, emergency), note it on paper and tell management so they can adjust in the system or support.

If a refund or void button is greyed out, it is usually permissions—not a faulty machine. An owner or manager updates the staff role or completes the refund.